We, at Fortune Life Insurance Co., Inc., are committed to provide the most affordable and accessible service to you, our customer. This Charter is a guide on the processes and responsibilities that we have in place to better serve you. Through this Charter, we hope to assist you in understanding how we are able to protect what is important to you.

  1. Safety and Security
  2. We take the online safety of our clients seriously while visiting our website, using Fortune Life Insurance Co., Inc. mobile app as well as while transacting with us. We promise you safe and secure operations at all times by providing a safe browsing experience and secure payment mechanisms.

  3. Customer Privacy
  4. We are committed to protect and safeguard the privacy of your personal information. To ensure that your personal and sensitive personal information to be properly collected, used and protected. Should we ask you to provide certain information from our website or application; you can be assured that it will only be used in accordance with our privacy policy.

  5. Quality of Service
  6. We strive to provide the fastest and most convenient experience for you without sacrificing the quality of our service. Your policy shall be prepared, sent within a reasonable period of time upon payment of premium, and fulfilled as expected. In case errors or inconsistencies are encountered, we shall have it corrected as soon as we’ve been notified and will inform you of any changes.

  7. Transparency
  8. Our goal is to provide you, our client, with the protection that you are looking for to secure you and your loved ones’ future. We strive to be as transparent as possible through comprehensive and easily accessible information about our products so that you can make an educated decision before deciding to transact with us.

  9. Inquiries, Claims, or Other Servicing Concerns
  10. Should you have any additional query or need advice on our product and services we provide, you may contact us through the following channels:  In order to help resolve your inquiry quickly and efficiently, you may send us the following information: