Adjusting to the 'new normal', Fortune Life reminds our clients and policyholders of our safety protocols to suppress the spread of COVID-19.
Wearing of masks. Only clients with masks will be allowed to enter office or branch premises.
Observance of social distancing. Visitors’ chairs in the lobby area are properly marked to observe social distancing.
Scanning of body temperature. Each visitor is required to have his/her body temperature scanned. Clients with more than 37.5 degrees celsius will not be allowed to enter the office premises.
Clients must call for branch appointment. All clients are highly encouraged to call prior to their visit to the branch for appointment. In addition, walk-in clients will be asked to answer a “Daily Health Symptoms form”, a short questionnaire regarding their health. All of these new normal protocols will be implemented to protect both our clients’ and employees’ health.